Report A Claim

Report A Claim

All Hospitality Insurance Group policyholders should take note that:

  • If you become aware of any incidents at your business, you must report a claim to Hospitality Insurance Group or your independent agent promptly.
  • Not only is prompt notification a condition of your policy, it is also in your best interest. Prompt reporting ensures that details are captured accurately before memories fade. It also enables us to contact witnesses quickly, while we can still reach them.

How To Report A Claim:

  1.  Policyholder: Complete this Incident Report form.
  2.  Submit the Incident Report form to your insurance agent by e-mail or fax as quickly as possible
  3.  Agent: Forward the completed Incident Report form to Loss@hmic.com

Please note that all claims should be reported to either Hospitality Mutual Insurance Company or Hospitality Insurance Company at loss@hmic.com.

If the offices of Hospitality Mutual Insurance Company and Hospitality Insurance Company are closed, and a policyholder would like to report a commercial property claim, follow these instructions:

COMMERCIAL PROPERTY – CLAIM REPORTING PROCEDURES

MASSACHUSETTS POLICYHOLDERS

Contact Eastern Adjustment Company at this phone number – 508-584-2343 or loss@easternadjustment.com.

CONNECTICUT, RHODE ISLAND, PENNSYLVANIA, VERMONT, AND NEW HAMPSHIRE POLICYHOLDERS

Contact Field Pro Direct Solutions at 1-877-302-0203 or claims@fpdsolutions.com. You must dial “0” to reach the on-call property adjuster.

NORTH CAROLINA POLICYHOLDERS

Contact Tenco Services, Inc. at 1-800-621-1313 or claims@tenco.com.

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