At the heart of every insurance company is the ability to service existing accounts in an efficient and professional manner. At Hospitality Insurance Group, we are committed to providing service excellence as we expand our business.

We work directly with our agents and wholesalers to provide the best products for our clients while standing true to our promise to provide quality service to our policyholders.

Our knowledgeable and experienced team makes the process of quoting and binding coverage as efficient and seamless as possible. We pride ourselves on employing dedicated professionals to ensure a quick turnaround time for quotes, renewals and binding coverage. Our claims department is also staffed by highly qualified individuals that take a proactive approach to the claims process, ensuring full support and guidance every step of the way.


At Hospitality Insurance Group, our underwriting team knows how to ‘think outside the box.’ Our unique approach to underwriting has made it easier for agents to access us as an insurance carrier. Our underwriters are readily available to speak to you directly for support and assistance in finding the best coverage for your client.

Our underwriting department is staffed by professional, flexible and experienced individuals that are highly knowledgeable in the hospitality industry. Our underwriters have many years of combined experience in the lines of business we write and are highly qualified to evaluate the risks that cross their desks.

Working closely with our agents and wholesalers is at the core of our business model. We are committed to building relationships with the agents and aggregators we work with on a daily basis. Our underwriters work directly with our agents to provide quality service and the best coverage possible for our clients.

We have implemented various tools and procedures to make quoting risks, binding coverage and processing renewals as easy and efficient as possible.

To ensure service excellence, our underwriting team employs the following benefits:

  • Quick turnaround time for quotes, renewals and binding coverage
  • Communicate directly with agents and are readily available
  • Accept competitors applications including Acord apps in addition to our own applications, which are available online
  • Live support available from 8:30a.m. to 4:30p.m. Monday-Friday EST toll free at 877-366-1140

For applications, click here.

Questions? Call us toll-free at 877-366-1140 or click here to send us an inquiry.

Protecting our policyholders is our first priority.

At Hospitality Insurance Group, we are committed to service excellence.  We understand that our policyholders purchase insurance in the event they experience loss. Our claims department takes a proactive approach from inception to the conclusion of claims or litigated matters and will steadfastly provide policyholders with guidance every step of the way.

To offer our policyholders the protection they need, we offer the following benefits:

  •  A time-tested claims department that is accustomed to navigating complex matters
  •  Seasoned and professional claims staff ready to provide unparalleled service to policyholders
  •  Skillful defense attorneys who are committed to providing competitive service and outcomes
  •  After-hours claim reporting

You will hear from a member of our claims staff when you report a loss.  From there, you will experience why Hospitality Insurance Group should be your preferred insurance carrier.

Hospitality Insurance Group

Strength    Stability    Service

To report a claim, Click Here.

For after-hours property claim reporting, please call 1-877-302-0203 and dial “0” for the on-call property adjuster.  If the adjuster is already on the phone, please leave a message and you will receive a prompt response.

Learn More

For more information on claims, please contact our Senior Vice President of Claim Operations, Stephanie Connon, Esq.