Blog - Hospitality Insurance Group

November 12, 2025by Jen Davey Jen Davey No Comments

Video Retention: How Long Should You Keep Security Camera Footage?

Security cameras are an important safeguard for bars, restaurants, and breweries. They help deter theft, protect employees and customers, and provide valuable evidence in the event of an incident. But one key question many business owners overlook is: how long should you keep the video?

Why Retention Matters

Holding onto footage for the right amount of time can protect your business from liability while avoiding unnecessary storage costs. If you don’t keep the video long enough, you may lose valuable evidence. Keep it too long, and you may waste money or even expose your business to privacy concerns.

Factors That Influence Retention Policies

Legal Requirements

Some states and municipalities have specific regulations regarding the retention period for video, particularly in industries that serve alcohol. For example, certain liquor authorities or gaming commissions may require footage to be kept for 30, 60, or even 90 days. Always check your local and state laws before setting your policy.

Industry Best Practices

Even when laws are not specific, insurers and security professionals often recommend a minimum of 30 days for bars and restaurants. This allows time for delayed reporting of incidents such as slips, falls, theft, or altercations.

Business Risk Profile

If your establishment has higher risks, such as late-night hours, large crowds, or alcohol-related incidents, it may be wise to keep footage longer. On the other hand, smaller cafés or breweries with fewer liability exposures may not need extended retention.

Storage Capabilities

Modern cloud-based systems make it easier to store video for longer periods without the hardware limitations of older DVR systems. However, longer storage still comes with added cost, so balancing security with budget is important.

Practical Retention Guidelines for Hospitality Businesses

Hospitality Insurance Group suggests the following as a starting point:

30 days: A common standard for most establishments, balancing risk and cost.
60–90 days: Recommended for high-traffic venues or businesses with greater exposure to liability claims.
Longer-term (6–12 months): Consider only if required by law or if your business is at exceptionally high risk.

No matter what policy you choose, be sure it is written down, communicated to staff, and consistently followed.

Protecting Your Business with Good Policies

Video retention is not just about storage; it’s about protecting your employees, your customers, and your reputation. A clear policy ensures that if an incident occurs, you have the evidence you need while avoiding unnecessary costs or compliance issues.

At Hospitality Insurance Group, we help businesses prepare for risks both large and small. From safety practices to insurance coverage, we are here to help protect your bar, restaurant, or brewery.

November 5, 2025by Jen Davey Jen Davey No Comments

Beware of the Chair: Preventing Hand Injuries in Bars and Restaurants

When you think of workplace hazards in the hospitality industry, slips, trips, and burns might come to mind first. But one of the most overlooked and surprisingly common sources of injury comes from an everyday object: the bar chair.

The Hidden Risk in a Common Task

Bar chairs, especially swivel models, can pose a danger when they are moved, adjusted, or repositioned. Many employees and patrons do not realize that when a chair is rotated, pinched, or pushed into place, fingers and hands can get caught between the seat and the frame. The result is often painful pinches, bruises, or even more serious injuries requiring medical attention.

Why This Matters for Business Owners

While it may seem minor, these injuries can create:

Workers’ compensation claims if staff are hurt on the job.
Liability exposure if a customer is injured.
Operational disruptions if an injured employee cannot perform their duties.

Every preventable accident increases costs for business owners and insurers alike. Something as simple as moving a chair should never become a workplace hazard.

Tips to Reduce Risk

Hospitality Insurance Group encourages business owners to take simple steps to minimize these risks:

Train staff on safe chair handling, reminding them to lift instead of twist when possible.
Inspect chairs regularly to ensure swivels and joints are functioning smoothly.
Replace worn or damaged chairs that may stick, jam, or create more pinch points.
Consider chair design when buying new furniture, since some models are safer and easier to move.
Post reminders in staff areas to raise awareness about this overlooked risk.

Protecting Your Business and Your People

While chairs may not seem like a high-risk item, the reality is that small hazards can add up to costly claims. By taking proactive steps, hospitality businesses can safeguard employees, protect customers, and keep operations running smoothly.

At Hospitality Insurance Group, we understand the unique challenges of insuring bars, restaurants, and breweries. From the kitchen to the barstool, we help protect your business from the unexpected.

October 29, 2025by Jen Davey Jen Davey No Comments

Drink Safety Tips: Protecting Guests and Your Business

While a great drink can enhance the hospitality experience, it also comes with responsibility. Ensuring drink safety not only protects your guests but also safeguards your business from liability and reputational harm.

Why Drink Safety Matters

Alcohol-related incidents can happen quickly and have serious consequences, ranging from impaired driving to alcohol poisoning. In addition, contaminated or tampered drinks pose growing concerns in nightlife settings. A strong commitment to safety demonstrates to guests that you care and helps your staff feel confident in handling difficult situations.

Here are some practical tips you can easily make:

1. Keep Your Staff Updated

Staff should be trained to recognize the signs of intoxication, handle difficult situations diplomatically, and know when to stop serving a guest. To keep everyone sharp, you may want to consider refresher courses in responsible beverage service.

Hospitality Insurance Group partners with trusted training agencies to make this easier. Through programs like Home of Training and VIP Safety Strategies, insureds can access expert instruction. Better yet, those who complete the program may qualify for premium discounts on Liquor Liability and Assault & Battery coverage.

2. Control the Pour

Overpouring not only increases costs but also accelerates intoxication. Use standardized pourers, jiggers, or pre-set systems to ensure consistency and guest safety.

3. Protect Against Drink Tampering

Encourage vigilance among staff, especially in busy bar environments. Drinks should never be left unattended behind the bar, and suspicious behavior, like a guest hovering over someone else’s glass, should be addressed immediately. Offering tamper-evident covers for cocktails or beer glasses is an extra step some establishments are taking.

4. Offer Safe Alternatives

Providing non-alcoholic options such as mocktails, sodas, or NA beers helps encourage moderation and gives designated drivers a reason to enjoy their experience without alcohol.

5. Create a Plan for Getting Home Safely

Partner with local rideshare services or display taxi numbers prominently so guests have easy access to safe transportation. Some establishments even offer discounts for designated drivers.

6. Keep Glassware and Garnishes Clean

Food safety applies to drinks too. Ensure glassware is sanitized properly and garnishes like citrus or herbs are stored and handled according to food safety standards.

Building a Culture of Safety

Drink safety is more than a checklist; it’s part of creating a positive environment where guests feel cared for and respected. When staff are trained, procedures are in place, and management sets the tone, businesses reduce risks and foster customer loyalty.

At Hospitality Insurance Group, we’re proud to support safer service through both coverage and education. By completing our partnered training programs, insureds not only gain valuable knowledge but may also qualify for discounts on Liquor Liability and Assault & Battery coverage. That’s a win for your guests, your staff, and your bottom line.

October 22, 2025by Jen Davey Jen Davey No Comments

Pups on Patios: Creating a Safe and Welcoming Experience

Allowing dogs on patios can be a great way to attract customers, but it also introduces unique responsibilities for restaurant and bar owners. A little preparation goes a long way in making sure everyone, two-legged and four-legged alike, stays safe and comfortable.

Know the Rules Before You Roll Out the Water Bowls

Not every city or state allows dogs in outdoor dining areas, so the first step is to confirm what is permitted under local law. Regulations may differ by county or municipality, and some require permits or advance notice to the health department. Always verify before advertising your patio as dog-friendly.

Setting the Stage for Success

Once you know dogs are allowed, think about how to design your patio to make it safe and manageable. Consider:

Separate entrance: Create an outdoor entry point so pets don’t need to pass through the main dining room.
Clear signage: Let guests know upfront that dogs are welcome, and post rules such as leash requirements.
Dog-free zones: Some areas may be reserved for patrons who prefer not to dine near animals.

Health and Safety First

Hospitality Insurance Group encourages owners to keep food safety top of mind:

It goes without saying that dogs should never be allowed on tables or chairs, where they can come into contact with food and utensils.
Staff should avoid touching dogs while working. If contact occurs, handwashing is essential before handling food or drink.
Provide waste stations or bags to make it easy for guests to clean up after their pets.

Keep It Comfortable for Everyone

A dog-friendly patio should be a pleasant place for all patrons. Remind guests to keep their pets leashed and under control at all times. Establish a clear process for addressing issues, whether it’s disruptive barking or a dog showing aggressive behavior. If necessary, be prepared to ask an owner to remove their pet for the safety of others.

Why It Matters

Offering a dog-friendly space can enhance your reputation and attract loyal customers who enjoy dining with their pets. But without the right policies, it can also expose your business to liability or health code violations. By planning ahead and setting clear expectations, you create a patio experience that benefits your guests, protects your staff, and helps your business thrive.

At Hospitality Insurance Group, we understand the unique risks that come with running a restaurant, bar, or brewery. From compliance concerns to liability protection, we’re here to help you prepare for the unexpected, so you can focus on delivering great hospitality to every guest, whether they walk in on two legs or four.

October 15, 2025by Jen Davey Jen Davey No Comments

Bringing Island Vibes to the New Hampshire Agents Convention

Hospitality Insurance Group brought the island vibes to the New Hampshire Agents Convention and took home the Top Prize for Most Creative Booth!

With our Tiki Bar setup, a spin-the-wheel of prizes, and tropical flair all around, we made liquor liability insurance a whole lot more fun. Big kudos to the amazing Melissa Frecker for bringing the energy, color, and creativity!

Cheers to keeping things covered—with a little extra aloha spirit.

October 9, 2025by Jen Davey Jen Davey No Comments

The Benefits of Security Training for Bartenders and Security Professionals in Bars and Nightclubs

Bars and nightclubs are designed to be social, fun, and energetic environments—but they also present unique challenges when it comes to safety and liability. Between late hours, alcohol consumption, and large crowds, situations can escalate quickly if not handled properly. That’s why security training for bartenders and security professionals isn’t just recommended—it’s essential.

Why Security Training Matters

Bartenders and security staff are the first line of defense when it comes to maintaining order and protecting both patrons and employees. Training equips them with the tools to recognize risks early, respond effectively, and keep incidents from turning into emergencies.

For business owners, trained staff also means fewer claims, less property damage, and reduced legal liability. In fact, many insurance companies—including Hospitality Insurance Group—offer policy discounts to establishments that provide certified security training for employees.

Key Benefits of Security Training

1. Preventing Over-Service and Liability
Bartenders are often faced with decisions about when to stop serving alcohol. Proper training helps them recognize signs of intoxication, handle refusals tactfully, and avoid overservice—reducing the risk of alcohol-related accidents or fights. This not only keeps customers safe but also protects the establishment’s liquor license.

2. Conflict De-Escalation
Crowded nightlife environments sometimes lead to disputes. Security training teaches professionals how to defuse tense situations before they turn violent. Techniques include verbal de-escalation, body language awareness, and non-aggressive physical positioning. These skills reduce the risk of injury to both staff and patrons.

3. Identifying Fake IDs and Underage Drinking
One of the most common risks in bars and clubs is underage patrons attempting to enter or purchase alcohol. Training programs help bartenders and door staff spot fake IDs quickly and confidently. Preventing underage drinking not only keeps customers safe but also reduces the risk of fines and license suspension.

4. Emergency Preparedness
From medical emergencies to fire evacuations, staff need to know how to respond swiftly and appropriately. Security training ensures bartenders and security staff are prepared to call for help, assist injured patrons, and follow safety protocols in crisis situations.

5. Protecting Staff and Patron Well-Being
Well-trained employees feel more confident in their roles, which reduces workplace stress and improves overall job satisfaction. At the same time, patrons enjoy a safer, more welcoming environment when they see professional, capable staff on duty.

6. Reducing Insurance Costs
Establishments with trained bartenders and security staff not only experience fewer incidents but may also qualify for insurance savings. At Hospitality Insurance Group, we recognize the value of prevention. That’s why we provide discounts for establishments that invest in security training, video surveillance, or ID checking systems.

We are proud to endorse VIP Security Training as a trusted program for bars, nightclubs, and restaurants. VIP Security Training equips staff with practical, real-world skills in de-escalation, ID verification, and alcohol awareness—helping ensure that your employees are not just compliant, but confident and effective in maintaining a safe environment.

Cost vs. Benefits of Security Training

Some owners hesitate at the cost of sending staff through certified training programs, but the numbers make a compelling case.

The Cost Side
– Basic alcohol awareness or security training programs often cost $50–$150 per employee.
– More specialized programs, like de-escalation or advanced ID verification, may run $200–$400 per employee.
– If you have a staff of 10, your total investment may be $1,000–$3,000 annually.

The Benefit Side
– Reduced Incidents: Avoiding just one alcohol-related accident or fight could save $5,000–$10,000 in damages or legal fees.
– Lower Liability: Defending against a liquor liability lawsuit can easily exceed $25,000—a cost that far outweighs training expenses.
– Insurance Discounts: With policy discounts for trained staff, many businesses save hundreds to thousands of dollars annually on their premiums.
– Improved Reputation: A safer bar or nightclub attracts more customers and retains staff, adding to long-term profitability.

Bottom line: Training usually pays for itself the first time a major incident is prevented. For most establishments, the return on investment is not measured in years, but in weeks or months.Building a Safer Nightlife Experience

At the end of the day, training isn’t just about reducing risk—it’s about creating a better customer experience. Patrons want to enjoy themselves without worrying about safety. When they see staff who are professional, attentive, and capable of handling situations calmly, it enhances the reputation of your bar or nightclub.

Security training for bartenders and security professionals is one of the smartest investments an owner can make. It protects your people, strengthens your business, and creates a nightlife environment that’s both fun and safe.

October 1, 2025by Jen Davey Jen Davey No Comments

What to Look for in a Video Surveillance System for Your Bar or Restaurant

Bars and restaurants are vibrant, high-traffic environments where safety, security, and accountability are essential. Whether it’s protecting employees, reducing theft, documenting incidents, or defending against liability claims, video surveillance has become one of the most important tools for hospitality businesses.

But not all surveillance systems are created equal. Choosing the right system means understanding your unique risks and selecting technology that will provide both protection and peace of mind. Here are the key features and considerations to keep in mind when investing in a video surveillance system for your bar or restaurant.

1. High-Quality Video Resolution

Grainy footage won’t help much if you need to review an incident. Look for cameras with at least 1080p resolution to capture clear details. High-definition video ensures you can identify faces, license plates, or items in question—critical when dealing with theft investigations or liability claims.

2. Wide Coverage and Strategic Placement

Every establishment has “hot spots” where incidents are more likely to occur—such as entrances, exits, bars, cash registers, stockrooms, and parking areas. A strong system will provide wide-angle coverage with minimal blind spots. Pan-tilt-zoom (PTZ) cameras can also give flexibility to monitor areas that see changing activity throughout the night.

3. Night Vision and Low-Light Performance

Bars and restaurants often operate in dim lighting. Cameras with infrared night vision or low-light technology ensure that video remains clear, even in dark settings. This feature is particularly important for outdoor spaces like patios or parking lots.

4. Remote Access and Mobile Monitoring

Owners and managers can’t be on-site 24/7. Modern systems allow remote access via smartphone or tablet, so you can monitor activity in real time, review footage, or receive alerts if unusual activity occurs. This flexibility is not only convenient but also helps you respond faster to potential issues.

5. Reliable Storage Options

Storage is one of the most overlooked aspects of a surveillance system. Depending on your needs, you may choose cloud-based storage, on-site hard drives, or a hybrid solution. Make sure the system retains enough history—many businesses opt for at least 30 days of footage—to provide evidence if a claim is filed weeks after an incident.

6. Integration With Other Security Systems

A comprehensive approach to safety often includes alarms, access control, and ID checking systems. Look for video surveillance that can integrate with these tools, creating a layered defense that protects staff, patrons, and your liquor license.

7. Audio Recording and Legal Compliance

Some systems offer audio recording in addition to video. While this can be useful in disputes, it’s critical to understand state and local laws around audio surveillance. Always ensure your system complies with privacy regulations, and post signage when required.

8. Durability and Weather Resistance

For outdoor cameras, durability matters. Choose systems with weatherproof housing and tamper-resistant features to withstand tough conditions and potential vandalism.

9. Ease of Use and Staff Training

Even the best technology is ineffective if staff don’t know how to use it. Choose a system with a user-friendly interface so employees can quickly retrieve footage when needed. Pairing installation with staff training ensures that your investment delivers maximum value.

10. Cost vs. Benefits of Video Surveillance

The price of a video surveillance system depends on the size of your establishment, the number of cameras, and the level of technology.

– Basic systems (4–6 cameras, 1080p resolution, limited storage): $1,000–$2,500 installed
– Mid-range systems (8–12 cameras, HD or 4K resolution, remote access, 30+ days storage): $3,000–$6,000
– Advanced systems (12+ cameras, PTZ features, cloud storage, integrations with alarms/access control): $8,000–$12,000+

While these figures may feel significant, the return on investment is often substantial:
– Theft reduction: Even modest shrinkage ($50–$100/night) adds up to $18,000–$36,000 a year.
– Liability defense: A single fraudulent slip-and-fall or overservice claim can cost tens of thousands of dollars. Video evidence can reduce or eliminate payouts.
– Insurance discounts: At Hospitality Insurance Group, establishments with functioning video surveillance may qualify for discounts, along with savings for ID checking systems and staff training.
– Peace of mind: Owners can monitor operations remotely and respond quickly to problems.

Bottom line: In most cases, the payback period for a well-chosen surveillance system is less than a year when you factor in reduced theft, avoided claims, and insurance savings.

11. Leading Providers Headlining Restaurant & Bar Surveillance

When selecting a surveillance partner, it’s helpful to be aware of the most reputable providers offering robust, hospitality-ready solutions:

– Pelco: U.S.–based, known for PTZ cameras, AI-powered analytics, and strong coverage.
– Axis Communications: Swedish pioneer in IP video, offering rugged cameras, analytics, and ecosystem integrations.
– Eagle Eye Networks: Cloud-first, scalable across multiple locations, with strong analytics.
– Hanwha Vision (formerly Samsung Techwin): High-quality optics, encrypted streams, AI analytics.
– Avigilon: Cloud-native and on-prem solutions, AI search tools, and bandwidth efficiency.
– i-PRO (formerly Panasonic Security): AI-powered, real-time alarm triggers, proactive monitoring.

These brands stand out for hospitality businesses by combining durability, scalability, analytics, and integration with other security tools.

Final Thoughts

Investing in the right video surveillance system is an investment in the long-term success of your bar or restaurant. Look for high-resolution cameras, reliable storage, integration with other safety measures, and features that match the unique needs of your business. By combining the right technology with employee training, you can create a safer environment for your patrons and staff—and enjoy the added benefit of reduced insurance risk.

September 10, 2025by Jen Davey Jen Davey No Comments

Securing Restaurants and Bars: Protecting Your Business, Your People, and Your Bottom Line

By Richard Welch, CEO, Hospitality Insurance Group

Running a restaurant or bar is about more than serving great food and creating a welcoming atmosphere. Owners are also responsible for managing risk—protecting employees, patrons, and property from potential harm. In the hospitality industry, where late hours, alcohol service, and cash transactions are common, security systems are not just a convenience; they are a business necessity.

As an insurance provider dedicated to restaurants, bars, clubs, and liquor retailers, Hospitality Insurance Group has seen firsthand how strong security measures reduce liability, prevent claims, and even help lower insurance costs over time. In fact, we reward establishments that make these investments with discounts on their policies.

Why Security Systems Matter

Hospitality businesses face unique risks. A busy Friday night can bring everything from theft to customer altercations to slip-and-fall accidents. Security systems help prevent these incidents, provide documentation when they occur, and show insurers that you’re serious about protecting your business.

Key Security Measures

Video Surveillance
Surveillance cameras act as both a deterrent and a source of evidence. They discourage theft, document incidents like accidents or disputes, and even help protect your liquor license by providing footage of customer interactions. Modern systems with remote access and cloud storage give owners more control than ever. Because of the value these systems provide in preventing and resolving claims, Hospitality Insurance Group offers policy discounts to establishments that install and maintain video surveillance.

Access Control and ID Checking Systems
Restricting entry to offices, stockrooms, and liquor storage areas with smart locks or key cards reduces the risk of internal theft and ensures accountability. For customer-facing operations, electronic ID checking systems add another layer of security, reducing the likelihood of underage service and the liability that comes with it. At Hospitality Insurance Group, we recognize the importance of these protections by extending premium discounts to businesses that use approved ID verification systems.

Alarms and Fire Systems
Intrusion alarms, fire detection, and carbon monoxide monitoring protect both people and property. These systems can significantly reduce the severity of a claim, and in many cases, may help you qualify for lower insurance premiums.

July 10, 2025by Jen Davey Jen Davey No Comments

Introducing Our BOP Quick Quote Tool: Get a Premium Indication in Under 5 Minutes

We know that time is money—especially for our agents. That’s why we’re excited to roll out our new BOP Quick Quote feature, designed to make your quoting process faster, easier, and more efficient than ever.

With our Quick Quote tool, you can get a premium indication in under 5 minutes. That’s right—no more lengthy applications just to determine if an account is in appetite. Agents can now quickly identify opportunities, gauge pricing, and if everything looks good, seamlessly flip over to a full quote for referral to the company.

This feature helps eliminate the guesswork and lets you spend more time building relationships and growing your book.

New Appetite Alert: Mixed-Use Buildings Now Eligible

We’ve also expanded our BOP appetite to include mixed-use buildings with habitational occupancies, provided certain safety standards are met:

No more than 40% of the building’s total occupancy is residential.
The habitational units must have at least two means of egress.
Hardwired and interconnected smoke detectors are required.

This is a great opportunity to round out your accounts or bring new business into the fold—especially in urban areas where mixed-use properties are common.

Why It Matters

Historically, the quoting process could feel like a guessing game—lots of paperwork just to find out a risk was ineligible. With the Quick Quote tool and expanded BOP eligibility, we’re putting the power back in your hands, making it easier to do business with us.

Whether you’re looking to test the waters on a new risk or need to quote something quickly for a client in a pinch, the Quick Quote tool is here to help.

Ready to give it a try?
Log into the portal and see how fast quoting a BOP can really be. If you have any questions or need assistance, your underwriter is just a phone call or email away. Click here

May 2, 2025by Jen Davey Jen Davey No Comments

Meet Melissa Frecker, AINS – Underwriting Manager at HIG

Please tell me a little bit about your background/experience, and how you chose to work in the insurance industry.

After studying at the University of Massachusetts in Amherst, I began my insurance career as a processor for a Worcester-based carrier, where I quickly advanced into an underwriting role. Over the years, I developed extensive experience in underwriting, which eventually led me to a local agency where I served as both a Commercial Lines Account Manager and Operations Manager. That agency-side experience gave me valuable insight into client service and agency operations, further strengthening my understanding of the full insurance lifecycle.

I later returned to the carrier side as a Senior Underwriter for Concord Group Insurance where I continued to grow professionally – earning my Associate in Insurance (AINS) designation. The opportunity to join Hospitality Insurance Group presented itself back in September 2022 and was an opportunity I couldn’t pass up. I am currently working toward my Associate in Underwriting (AU). Each step in my career has helped build a well-rounded foundation in commercial lines insurance, both from an underwriting and customer-focused perspective.

When did you begin working at Hospitality Insurance Group (HIG)?

I began my journey with HIG as a Senior Underwriter in October 2022 and transitioned into the role of Underwriting Manager in January 2025.

What were your responsibilities when you began at HIG?

Initially, I was responsible for new and renewal business in the Rhode Island and Connecticut territories, during a time when market conditions in Rhode Island were becoming increasingly challenging. I focused on growing our footprint and strengthening relationships with our agency partners.

How has your role evolved since 2022?

In early 2024, Sandra (Haley) and I discussed the possibility of moving to Maine, which had been part of my longer-term plan. However, Sandra presented me with the opportunity to step into management much sooner than anticipated. Although I had reservations about whether I was ready to take on a leadership role in such a specialized field, her encouragement—and the mentorship I’ve received throughout my career—gave me the confidence to move forward.

What would you say about your current role and the benefits of working at HIG?

Today, I continue to work closely with my underwriting territory while leading an incredible team who have embraced the added responsibilities with grace and resilience. I am also fortunate to be learning from an outstanding group of executives who have provided valuable insight into how we operate and sustain a successful niche insurance company.

Connecting with the team on a leadership level has been one of the most rewarding parts of this journey. It’s been an amazing experience to not only work alongside this talented group for the past two years but now, also, have the privilege of helping lead them as we continue to grow and succeed together.

What’s one lesson from your early career that still sticks with you today?

Never underestimate the value of relationships—whether it’s with agents, coworkers, or clients. Insurance is a ‘people business’ at the end of the day, and strong relationships are what carry you through challenges and opportunities alike.

What do you think your team would say is your superpower?

Numbers. I have a weirdly good memory when it comes to them—premium figures, rate ranges, effective dates—you name it. My team has caught on that if they need a number recalled, there’s a good chance I already have it memorized.

If you could give your younger professional self one piece of advice, what would it be?

Don’t wait until you feel 100% ready—some of the best growth happens when you step into the unknown with a little doubt and a lot of determination

If your management style had a theme song, what would it be and why?

If my management style had a theme song, it would be ‘Fight Song’ by Rachel Platten—it’s all about quiet strength and believing in yourself, even when the odds feel stacked. I aim to support my team in finding their voice, building confidence, and pushing forward no matter how tough the market (or the Monday) gets.

What’s one thing you’re most excited to accomplish in this position?

One thing I’m most excited to accomplish in this position is streamlining the underwriting process in a way that makes doing business with us easier—for both our agents and our internal team. We’ve already taken steps in that direction with initiatives like automatic renewals and enhanced agent communication tools, but I see so much potential to keep improving efficiency, consistency, and collaboration. It’s incredibly rewarding to create systems that support growth and empower people to do their best work.